A regional U.S. bank—recognized as one of the top 100 banks by Forbes—needed to optimize its privileged access management (PAM) program after struggling to operationalize its CyberArk investment. With over $65B in assets under management, the bank’s CIO expressed concern that the current state of privileged access left critical infrastructure exposed and audit-readiness in question.

A leading U.S.-based energy provider—serving nearly two million customers and operating one of the region’s nuclear facilities—faced mounting pressure to modernize its identity and access management (IAM) program. The primary driver was the need to meet strict regulatory standards, specifically the North American Electric Reliability Corporation’s Critical Infrastructure Protection (NERC CIP) requirements.

A leading transportation provider—operating across more than 40 U.S. states and in over 8 countries—faced growing pressure to modernize its customer identity and access management (CIAM) strategy. Their existing authentication framework relied heavily on outdated, password-only access, lacking the multi-layered protections required to secure critical digital interactions. This limited the client’s ability to protect customer identities during login, booking, account management, and loyalty program access.

As a fast-growing direct-to-consumer (DTC) platform in the outdoor recreation space, the client faced mounting identity and access management (IAM) challenges as it scaled operations and expanded through mergers and acquisitions. Multiple identity environments, legacy integrations, and inconsistent role-based access controls created risk and operational friction. The client’s existing IAM architecture—centered around Okta—required optimization to ensure consistency, automation, and security across its growing user base.

A state government’s technology department needed a secure and scalable identity solution to support agencies, local governments, and educational institutions. Their existing IAM platform mixed internal state users with external citizens, leading to security risks and inefficiencies. As the user base grew, the system became unstable, making it difficult to support new applications or implement critical security features like multi-factor authentication (MFA). Internal modernization efforts faced setbacks, leaving the agency with an outdated platform that couldn’t meet evolving demands.

During an annual audit, the client uncovered several critical security vulnerabilities in their customer identity and access management (CIAM), identity governance and administration (IGA), and privileged access management (PAM) solutions. They were especially wary of these after recent fraud notices had negatively impacted their brand reputation. Additionally, their budgets were being drained by redundant license costs while fragmented platform management across their teams created serious operational inefficiencies. The client made multiple attempts at internal solutions, but each proved inadequate due to underequipped staff and lack of executive buy-in, resulting in an ever-growing increase in costs and time.